Shipping policy

SHIPPING POLICY

Last updated: 22 July 2026

This Shipping Policy explains how orders from Momentum Tribe Shop are produced, dispatched and delivered.

Momentum Tribe Shop is operated by Momentum Tribe Ltd.

1. MADE-TO-ORDER PRODUCTS

Our products are created especially for you after your order is placed.

We work with specialist print-on-demand production and fulfilment partners that manufacture, package and dispatch products directly to our customers.

This approach helps us avoid holding unnecessary stock and reduces product waste. However, it also means that your order requires production time before it can be dispatched.

1. ORDER PROCESSING AND PRODUCTION

Once your order has been successfully placed and payment has been accepted, it will be submitted for production.

Most products are normally produced within two to seven business days. However, production may take longer during busy periods or where:

• A product or size is temporarily out of stock
• An item needs to be reprinted following a quality check
• The order contains a large number of products
• The production provider experiences an unexpected delay
• A weekend or public holiday affects processing times

Business days do not include Saturdays, Sundays or UK public holidays.

Production times are estimates and are separate from the delivery time after dispatch.

1. ORDER CONFIRMATION

After placing your order, you should receive an order confirmation email from Momentum Tribe Shop through Shopify.

Please check that the products, sizes, colours and delivery address shown in your confirmation are correct.

Contact us immediately at themomentumtribe@gmail.com if you notice an error.

Because products may enter production shortly after an order is placed, we cannot guarantee that an order can be changed or cancelled once production has begun.

1. SHIPPING DESTINATIONS

The delivery destinations currently available will be shown at checkout.

If your delivery country or region is not available at checkout, we are currently unable to accept an order for that destination.

Delivery availability may vary depending on the product, production provider and delivery restrictions that apply at the time of ordering.

1. SHIPPING COSTS

Shipping charges are calculated and displayed at checkout before you complete your purchase.

The delivery charge may depend on:

• Your delivery address
• The products in your basket
• The number of products ordered
• The production provider fulfilling the order
• The delivery method available
• Whether products need to be sent in separate parcels

Some products may qualify for a reduced additional-item shipping rate when they are produced and dispatched together.

Products of different types, or products supplied by different production providers, may attract separate delivery charges.

The total shipping charge will always be shown before you confirm payment.

1. ESTIMATED DELIVERY TIMES

The estimated delivery time available for your order will normally be displayed at checkout.

Any delivery estimate includes or accompanies the expected production and shipping information available for that product.

Delivery estimates are not guaranteed delivery dates unless we expressly state otherwise.

Orders may take longer during:

• Christmas and other peak shopping periods
• Public holidays
• Severe weather
• Postal or carrier disruption
• Customs processing
• Industrial action
• Unexpected production delays

We will take reasonable steps to ensure that your order is delivered within the timeframe shown or otherwise agreed with you.

Unless a different delivery period has been agreed, UK consumer orders will be delivered within 30 days of the order being accepted.

1. SHIPPING PROVIDERS

The delivery carrier is selected by our production and fulfilment partner based on the product, production location, delivery address and available carrier services.

Customers cannot normally select a particular courier.

The carrier used may vary between orders and between products within the same order.

1. TRACKING INFORMATION

Where tracked delivery is available, tracking details will be sent to you after your order has been dispatched.

Tracking information will normally be provided through Shopify by email or through your order status page.

Please allow a short period after dispatch for the carrier’s tracking system to update.

Some delivery services or production providers may not offer full end-to-end tracking. Where tracking is unavailable, you will still receive confirmation that your order has been dispatched where possible.

1. ORDERS ARRIVING IN SEPARATE PARCELS

Products within the same order may be produced by different providers or dispatched from different production locations.

This means your order may:

• Arrive in more than one parcel
• Be delivered by different carriers
• Arrive on different dates
• Have more than one tracking number

You will not be charged additional shipping after checkout simply because an accepted order is sent in separate parcels.

1. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address when placing your order.

Please check carefully that you have included:

• The recipient’s full name
• The correct house number or building name
• The correct street
• The correct town or city
• The correct postcode
• The correct country
• Any relevant flat, unit or access information

Contact us immediately at themomentumtribe@gmail.com if you notice an error.

We will try to update the address where possible, but we cannot guarantee that changes can be made after an order has entered production or been dispatched.

1. INCORRECT OR INCOMPLETE ADDRESSES

We cannot accept responsibility for a failed delivery caused by an incorrect or incomplete address supplied by the customer.

If an order is returned, lost or requires reproduction because the address provided was incorrect, the customer may be responsible for any reasonable additional production or delivery costs.

We will not charge additional costs where the address error was caused by Momentum Tribe Shop, our production partner or the delivery provider.

1. DELIVERY ATTEMPTS AND SAFE PLACES

Depending on the carrier, your parcel may be:

• Delivered to the address provided
• Left in a safe place authorised by you
• Delivered to a neighbour
• Taken to a local collection point or parcel locker
• Returned to the delivery depot for another attempt

Please follow any instructions provided by the delivery carrier.

Once a parcel has been delivered to you, a person authorised by you, or a safe place or collection point chosen by you, responsibility for the parcel passes to you.

1. DELAYED ORDERS

Please check your tracking information first if your order has been dispatched but has not yet arrived.

Carrier tracking may occasionally take time to update, particularly shortly after dispatch or during busy periods.

If your order appears to be significantly delayed, contact us at themomentumtribe@gmail.com with:

• Your full name
• Your order number
• Your delivery address
• Any available tracking information

We will review the order and contact the relevant fulfilment or delivery provider where appropriate.

A tracking delay does not necessarily mean that the parcel has been lost.

1. LOST OR UNDELIVERED ORDERS

If tracking indicates that your order has not been delivered within a reasonable period, please contact us as soon as possible.

We will investigate the matter with our production and delivery partners.

Depending on the circumstances and your legal rights, the appropriate resolution may include:

• Further delivery information
• A replacement or reprint
• A refund

We may ask you to confirm your delivery address and check with other members of your household, neighbours, reception desk or local collection point before a claim is processed.

1. ORDERS MARKED AS DELIVERED

If tracking shows that your order has been delivered but you cannot locate it, please:

• Check around the property and any nominated safe place
• Ask other members of your household
• Check with neighbours
• Check any reception, concierge or mailroom
• Contact the delivery carrier where possible

If the parcel still cannot be found, contact us at themomentumtribe@gmail.com as soon as possible.

We will review the available delivery information and advise you of the next steps.

1. DAMAGED, FAULTY OR INCORRECT PRODUCTS

Please inspect your order when it arrives.

After delivery, you will receive an unbranded email from customer@trackorder.site on behalf of Momentum Tribe Shop.

Please do not email that address directly. Use the support link contained within the email to report:

• A damaged product
• A faulty product
• A misprint
• An incorrect product
• Another eligible production or fulfilment issue

You may be asked to provide photographs of the product, packaging and shipping label.

If you cannot locate or use the support email, contact us at themomentumtribe@gmail.com.

Further information is available in our Returns and Refunds Policy.

1. INTERNATIONAL DELIVERY

Where international delivery is available, products may be produced or dispatched from a country different from the delivery destination.

International deliveries may take longer and may be affected by customs processing or local delivery arrangements.

Customers are responsible for ensuring that the products ordered can legally be imported into the destination country.

1. CUSTOMS DUTIES AND IMPORT CHARGES

International orders may be subject to customs duties, import taxes, handling fees or other local charges.

Unless these charges are expressly included and collected at checkout, they are the responsibility of the customer.

Momentum Tribe Shop does not control these charges and cannot predict their amount.

Customs delays and unpaid import charges may affect delivery.

1. REFUSED OR UNCOLLECTED PARCELS

If a parcel is refused, not collected or returned because the carrier could not complete delivery, please contact us.

Any refund, replacement or redelivery will depend on:

• The reason the parcel was returned
• Whether it can be safely resold
• Whether it needs to be reproduced
• Any delivery or return charges incurred
• Your statutory consumer rights

Additional production or delivery charges may apply where the failure was caused by the customer providing incorrect details, refusing delivery without exercising a legal cancellation right, or failing to collect the parcel.

1. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay caused by events outside our reasonable control, including:

• Severe weather
• Natural disasters
• War, terrorism or civil unrest
• Industrial action
• Transport or postal disruption
• Government restrictions
• Customs delays
• Major utility, communications or technology failures
• Unexpected disruption affecting a production provider or carrier

We will take reasonable steps to minimise the effects of any disruption and will keep affected customers informed where appropriate.

Your statutory rights regarding delayed or undelivered goods will continue to apply.

1. CONTACT US

For questions about production, dispatch or delivery, contact:

Momentum Tribe Ltd
Trading as Momentum Tribe Shop
Company number: 16193326
Registered in England and Wales
Registered office: 16 Second Avenue, Chelmsford, Essex, CM1 4EU
Email: themomentumtribe@gmail.com
Telephone: 07805 918792